PRIVACY POLICY
Who we are
At Jovaaesthetic, We value your Trust . Your privacy is as important as your style. We are committed to protecting your personal information and ensuring a safe shopping experience.
Information we collect
We may collect
- Name, email address, and phone number
- Shipping and billing address
- Order details (products, size, preferences)
- Device and browsing information (IP address, browser type)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order updates and customer support messages
- Improve our website and product experience
- Send promotional offers (only if you opt-in)
Payments
- All payments are processed securely through trusted third-party payment providers.
- We do not store your card or payment details.
Sharing Information
We do not sell your personal data.
We only share information with:
- Delivery partners
- Payment gateways
- Service providers (for website and analytics)
Cookies
We use cookies to improve your browsing experience. You can disable cookies in your browser settings.
Your Rights
You Can
- Access your personal data
- Request correction or deletion your data
- Opt out of marketing communications at anytime
- To make any request, please contact us at: support@jovaaesthetic.com
- Email: jovaaesthetic@gmail.com
- You can also contact us via WhatsApp at: 7358280408
TERMS & CONDITIONS
By accessing and using our website, you agree to the following terms:
General
- All website content belongs to Jovaaesthetic
- Unauthorized use or copying is strictly prohibited
Product Information
- We strive to display accurate product details and colors
- Color may slightly vary due to lighting or screen settings
Pricing
- Prices may change without prior notice
- We reserve the right to cancel orders due to pricing errors
Orders
- Orders are confirmed only after successful payment
- We may cancel orders that appear fraudulent or suspicious
User Responsiblity
- Provide accurate information while placing orders
- Do not misuse the website or its services
Shipping Policy
Order Processing
Orders are processed within 2–4 business days
Delivery Time
Estimated delivery: 5–10 business days depending on location
Shipping Charges
Shipping charges will be calculated at checkout or may be free (if applicable)
Delays
Delivery may be delayed due to:
- Courier issues
- Weather conditions
- High order volume
Tracking
Tracking details will be shared via SMS or email once your order is shipped.
RETURN & REFUND POLICY
At Jovaaesthetic, we ensure quality in every orders. Returns are accepted only in specific cases.
Returns
We accept returns only if:
- You receive a damaged product, or
- You receive a wrong item
- Return requests must be made within 48 hours of delivery with photo/video proof.
Return Condition
- Item must be unused and unwashed
- Tags, labels, and packaging must be intact
- Product must be in original condition
Non-Refundable Items
- Customized or stitched products
- Sale or discounted items
- Items returned without prior approval
Refunds
- Refunds are processed after inspection and approval
- Amount will be credited to the original payment method
- Processing time: 5–7 business days
Important Notes
- No exchange service currently available
- Shipping charges are non-refundable
- We reserve the right to reject returns not meeting conditions
CANCELLATION POLICY
- Orders can be cancelled within 24 hours of placing the order
- Once shipped, orders cannot be cancelled
Contact Information
For any queries or support:
Brand Name: Jovaaesthetic
Email: jovaaesthetic@gmail.com
Phone: 7358280408